About Us
About eMP Billing
Experience built over decades. A family business built on relationships.
Since 1989, eMP Billing has evolved alongside the healthcare industry and the providers we serve.
What began as a family business has grown and adapted through decades of change in healthcare. We didn’t start as a traditional physician billing company. As the needs of the healthcare providers changes, so did we—continually evolving our services, processes, technology, and expertise to help our clients navigate an increasingly complex healthcare environment.
Today, eMP Billing is a family-owned, U.S.-based medical billing and revenue cycle management company focused on serving independent healthcare providers.
Small by design. Personal by nature.
We believe being a smaller company is one of our greatest strengths.
Our clients aren’t just accounts or numbers on a spreadsheet. We take the time to understand their practices, their challenges, and their goals. Our team works closely with each client to provide personalized service, practical insight, and the kind of accessibility that can be difficult to find with a large corporate RCM company.
When you work with eMP Billing, you know who you’re working with—and we know you.
Experience from the ground up.
Our family connection to eMP Billing is more than ownership; it’s part of our company’s history.
Our Director of Operations, Maegan, is our founder’s daughter. She began working with eMP Billing during the summers in high school and continued throughout college. After graduating, she joined the company full-time as a Billing Assistant, eventually becoming a Lead Biller, Office Manager and then Director of Operations.
That progression reflects something we value throughout our company: understanding the work from the ground up.
Our leadership has firsthand experience with the day-to-day realities of medical billing, from entering charges and working accounts to managing client relationships, solving problems, and leading a team. That experience shapes how we approach our clients and how we continue to improve our business.
Evolving with healthcare. Staying true to who we are.
Healthcare has changed dramatically since 1989—and we have changed with it.
We’ve embraced new technology, adapted to changing reimbursement models and regulations, and continually refined the way we work. At the same time, we’ve held onto the things that have always mattered most to us: personal relationships, accountability, hard work, and doing what’s right for our clients.
Our technology and processes are designed with efficiency in mind, allowing our experienced team to spend less time navigating cumbersome workflows and more time focused on accuracy, follow-up, and getting our clients paid.
More than a billing company.
We believe independent healthcare providers deserve more than a company that simply submits claims.
They deserve a partner who understands their business, recognizes when something isn’t right, communicates openly, and thinks ahead.
That’s what we’re building at eMP Billing.
A knowledgeable team. A personal relationship. An efficient process. And a genuine investment in your success.
We’re proud of where we’ve come from—and even more excited about where we’re going.
Our Mission
We empower independent healthcare providers to build stronger, more successful practices by providing the expertise, insight, and partnership they need to navigate the business of healthcare with confidence.
The Vision
To be the trusted partner behind thriving independent healthcare practices—known for our expertise, proactive thinking, exceptional service, and commitment to our clients’ long-term success.
The People Behind eMP
-
Jon Brakefield
President
Jon has been in the medical billing industry for 38 years. He started what is now known as eMP Billing in 1989. The company was founded to provide top of the line billing services for a wide variety of health care businesses and providers. His goal for eMP Billing is to ensure each client’s success and exceed expectations in the process.
-
Maegan Mapoles
Director of Operations
Maegan brings more than 15 years of medical billing experience to eMP Billing, where she began working during high school and college before joining the company full-time after graduation. As Jon’s daughter and a longtime member of the eMP Billing team, she has grown alongside the company and understands its operations from the ground up. Today, she oversees day-to-day operations with a focus on efficiency, client service, and building a strong team.